A simple, cost-effective way to gain deep insight into a property through a focused stay-based evaluation.
Tell us the hotel, timing and any specific areas you want reviewed.
Using the GEE model, we review the experience across a typical stay and key touchpoints.
Within 48 hours, you receive a structured report with clear findings and evidence.
Variable element: bed and breakfast rate plus dinner. Fixed element: incidentals, travel and reporting fee of £195.
A practical route into independent property evaluation.
Where possible, we prefer a stay window rather than a fixed night.
Consulting support is available where the report identifies deeper operational issues.
The GUESTX Challenge provides an independent, evidence-led assessment of the complete Guest journey, revealing what is working, what is being missed and where the greatest opportunities for improvement exist.
Do you know how your hotel performs when nobody is watching?